Press release

Serviceware's new acquisition cubus (Serviceware Performance) again highly awarded and successful
 

- Top ranking in the BARC BI Survey 2019

- Strong base in France supports Serviceware's international expansion

- First major customer from France acquired for Serviceware Group

Bad Camberg, 05 November 2019. Serviceware SE ("Serviceware", ISIN DE000A2G8X31) has been awarded for its Business Intelligence/Corporate Performance management solution "Serviceware Performance". Serviceware Performance ranked among the very top performers in the famous BARC BI Survey 2019. Serviceware Performance took top place in more than two dozen categories, including the sixth consecutive year for support quality. The BARC BI Survey 2019, which is the largest and most comprehensive survey in the world, also awarded the company top place for customer satisfaction with a real world-class re-recommendation rate of 100%. The detailed results are available at the following link https://serviceware-se.com/news/cubus-outperform-serviceware-performance-barc-bi-survey-2019. Serviceware Performance is the name given to cubus AG, acquired in mid-2019, with a total of approx. 40 employees. The integration process is running extremely smoothly and even faster than expected.
 

The high customer satisfaction levels and the top positions in so many BARC BI categories once again this year go hand in hand with a positive operating growth and success in customer acquisition. For example, cubus/Serviceware Performance recently succeeded in acquiring the first French key account client for the Serviceware Group. This is a major infrastructure provider in the telecommunications sector. The new customer expresses the excellent market position that cubus/Serviceware Performance has built up in France in recent years. Serviceware will use this strong operating base in future for the Group's international expansion. In recent years, Serviceware has already entered markets in the UK, Spain, Scandinavia and the Netherlandsm going beyond German-speaking countries, and France is now another major European software market to be addressed.
 

In total, almost 200 customers worldwide now rely directly on Serviceware Performance. Serviceware Performance now enjoys a foreign share of more than 40 percent. Sales have grown at double-digit rates so far this year and cubus/Serviceware Performance has made a significant positive contribution to Group earnings. Dynamic growth is also expected to continue for the remainder of the year, with cross-selling and the exploitation of synergy potential gaining in importance.
 

About Serviceware

Serviceware is one of the leading providers of software solutions for the digitization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.
 

The unique Serviceware Platform consists of the proprietary software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus). The solutions can be used as one integrated platform or independently from each other as stand-alone products.


Serviceware has more than 800 customers worldwide from various business sectors; among these are 9 DAX companies as well as 4 of the 7 biggest corporations in Germany. Serviceware's headquarter is located in Bad Camberg, Germany and the company has over 450 employees. For more information visit www.serviceware-se.com.
 

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