Press Release

Serviceware enters into co-operation with TU Darmstadt in the field of Artificial Intelligence

Bad Camberg, 12 September 2019. Serviceware SE ("Serviceware", ISIN DE000A2G8X31) co-operates with the Technical University Darmstadt ("TU Darmstadt") at the joint practice-oriented research in the field of Artificial Intelligence ("AI"). The partners have now signed a corresponding co-operation agreement. The goal is joint work and research on current issues in the field of Artificial Intelligence. The result of the research is to include possible applications of AI in the digital economy. Consequently, Serviceware and TU Darmstadt plan the conduct of joint studies in the field of AI under the leadership of the Head of the Software & Digital Business Group and AI Expert Proessor Dr. Peter Buxmann.

Serviceware expects from this co-operation, in addition to further findings for science and the software industry, general concrete impulses for the further development of its own integrated Enterprise Service Management (ESM) platform. The Serviceware platform is predestined to accelerate and optimise service processes and decisions in future on the basis of the existing comprehensive database by means of Artificial Intelligence. Already in the short term AI can contribute to the efficient implementation of routine tasks. Direct points of reference result, for instance, for the Knowledge Management module of the platform, which has been developed by the Serviceware subsidiary SABIO.

TU Darmstadt enjoys in the field of Artificial Intelligence an excellent reputation and is also amongst the leading AI research institutes in Europe in the international rankings. It is clearly different from other universities in Germany and has the necessary interdisciplinarity to deploy the potential of AI broadly and optimally. Chancellor Angela Merkel referred to TU Darmstadt as "a gem in the field of Artificial Intelligence."

Dirk K. Martin, CEO and Founder of Serviceware: "With TU Darmstadt we have gained an excellent co-operation partner in the field of Artificial Intelligence. I consider the association between research and practice as essential for the German software industry to continue playing a shaping role for this key topic on the international level. Of course we are proud that TU Darmstadt has selected us as a mid-sized software company as a partner for AI. This co-operation and Artificial Intelligence altogether have the potential to contribute towards Serviceware enhancing its leading role in the digitisation of service processes on a European level and being able to offer its customers even more efficient software solutions."

Professor Dr. Hans Jürgen Prömel, President of the Technical University Darmstadt: "AI will increasingly mark the world of labour and hence also service processes. The global growth effects which can be generated through the use of Artificial Intelligence are significant. In this development the interplay of science, industry and politics is necessary and our co-operation with Serviceware fits perfectly into this context."

Über Serviceware SE
Serviceware ist ein führender Anbieter von Softwarelösungen zur Digitalisierung und Automatisierung von Serviceprozessen, mit denen Unternehmen ihre Servicequalität steigern und ihre Servicekosten effizient managen können. Die einzigartige integrierte und modulare ESM-Plattform besteht aus den proprietären Softwarelösungen helpLine (Service Management), anafee (Financial Management), Careware (Field und Customer Service Management), SABIO (Knowledge-Management) und cubus (Corporate Performance Management / Business Intelligence). Serviceware hat mehr als 800 Kunden aus verschiedensten Branchen, darunter 9 DAX-Unternehmen sowie 4 der 7 größten deutschen Unternehmen. Der Hauptsitz des Unternehmens befindet sich in Bad Camberg, Deutschland. Serviceware beschäftigt mehr als 400 Mitarbeiter. Weitere Informationen finden Sie auf www.serviceware.se.

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