12.01.2016
TAG Immobilien AG DE0008303504
DGAP-News: TAG Immobilien AG - survey: Tenants are happy with service provided by TAG
DGAP-News: TAG Immobilien AG / Key word(s): Study
TAG Immobilien AG - survey: Tenants are happy with service provided by TAG
12.01.2016 / 08:00
The issuer is solely responsible for the content of this announcement.
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Press release
Survey: Tenants are happy with service provided by TAG
Hamburg (12 Jan 2016) - TAG Immobilien AG enjoys a high regard among its
tenants. More than three quarters of them indicate they are satisfied with
the customer service provided by Germany's fourth-largest listed landlord.
TAG achieved similar scores for its caretaker and repair services, as well
as its commitment to neighbourhood relations. A Technical University of
Darmstadt survey commissioned by TAG Immobilien found that more than 70
percent of tenants would recommend TAG as a landlord. Approx. 10,000
tenants of the MDAX-listed company (about 14.6 percent of all of TAG's
tenant households) participated in the survey.
TAG's customer service scored especially high for friendliness (87.5
percent), telephone accessibility (81.8 percent), good service hours (80.3
percent) and reliability (76 percent).
"We take the concerns of our tenants seriously," says Claudia Hoyer, the
TAG Executive Board member responsible for property management. "For us
this also and especially means that people don't reach us via an anonymous
call centre, but via a dedicated local office." TAG Immobilien maintains
more than 60 tenant offices at locations all over Germany. They are very
much appreciated by the tenants on the ground, as the survey results show.
The tenants also indicate that the caretakers are doing a good job: 70
percent of respondents feel that their service has improved compared to
last year. TAG currently employs more than 200 caretakers. 72 percent of
TAG tenants are also happier than last year about the repair of everyday
faults.
"Besides providing a professional level of service for our tenants, we also
attach great importance to neighbourly relations and encourage interaction
with and between our tenants," says Hoyer. For instance, at several sites
TAG partners with welfare organisations on matters like creating
senior-friendly housing in urban districts, as well as providing assistance
and care. Another example are the intergenerational lounges operated by TAG
in Salzgitter and Gera. "Our goal is to build a viable network of
neighbourhood assistance," says Hoyer. The tenant survey confirms that this
commitment is worth it: 71 percent indicate that they are satisfied with
the public image of their area, and 83 percent have a positive feeling
about their neighbourhood relations.
TAG looks back on a history of over 125 years. Today the company manages
nearly 80,000 flats and associated commercial premises, garages and parking
spaces. Its main locations are Greater Hamburg and Berlin, the Salzgitter
region, Thuringia, Saxony and North Rhine-Westphalia.
The Group is continually reducing vacancy through a careful management of
its property and future-oriented development of its portfolio. Its success
is especially evident in Salzgitter. "At the beginning of 2013, vacancy was
at 21.3 percent. Since then, we have been able to reduce this by around
three percentage points per year," says Hoyer.
About the survey
All of TAG's tenant households in Germany were contacted for the survey in
summer 2015. Approximately 10,000 of them participated in the survey,
representing about 14.6 percent of the let flats. The survey was conducted
and evaluated by the University of Darmstadt on behalf of TAG Immobilien.
About TAG Immobilien AG
TAG Immobilien AG an MDAX-listed company with a more than 125-year history.
Its primary locations are in the Greater Hamburg and Berlin areas, the
Salzgitter region, as well as Thuringia / Saxony and North
Rhine-Westphalia. TAG currently manages nearly 80,000 dwellings and the
associated commercial areas, garages and parking spaces. The company's goal
is to improve the quality of housing for its tenants. In line with this,
TAG adapts its holdings to modern living needs to, gets involved in the
communities of its residential quarters, and promotes a good neighbourhood
spirit. The Group continually reduces vacancy and increasing the value of
its total portfolio through prudent management of its properties and a
future-oriented/forward-looking development of its overall portfolio.
Press enquiries:
TAG Immobilien AG
Head of Investor & Public Relations
Dominique Mann
Phone +49 (0) 40 380 32 300
Fax +49 (0) 40 380 32 390
[email protected]
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12.01.2016 Dissemination of a Corporate News, transmitted by DGAP - a
service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.
The DGAP Distribution Services include Regulatory Announcements,
Financial/Corporate News and Press Releases.
Media archive at www.dgap-medientreff.de and www.dgap.de
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Language: English
Company: TAG Immobilien AG
Steckelhörn 5
20457 Hamburg
Germany
Phone: 040 380 32 0
Fax: 040 380 32 390
E-mail: [email protected]
Internet: http://www.tag-ag.com
ISIN: DE0008303504, XS0954227210, DE000A12T101
WKN: 830350, A1TNFU, A12T10
Indices: MDAX
Listed: Regulated Market in Frankfurt (Prime Standard), Munich;
Regulated Unofficial Market in Berlin, Dusseldorf,
Hamburg, Hanover, Stuttgart
End of News DGAP News Service
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